Delivery & Returns

DELIVERY

Upon completing your order(thank you!), you will receive an email stating your details and purchased item(s).
A second email with your parcel’s tracking number will be sent when the order has been shipped.
All orders placed between Mondays to Fridays, 1200HRS(GMT+8) will be processed on the same day and shipped to you when production(up to 6 weeks) is complete.

 

FOR LOCAL CUSTOMERS

Delivery is a flat fee of S$6.00 to a local address.
You may track your parcel here using the tracking number provided in your shipping confirmation email. 
Please allow 3-5 working days for your order to reach you.

 

FOR INTERNATIONAL CUSTOMERS

Delivery is a flat fee of S$30.00 for all international orders.
You may track your parcel here using the tracking number provided in your shipping confirmation email. 
It will take 10-14 days for your order to reach you. 
Do note that you may incur additional costs due to varying customs and import taxes levied by each country.
As we are unable to advise the exact amount this may be, we encourage you to check with your local customs.

 

SELF-COLLECTION

Self-collection at our studio is available via appointment or on open studio days.
We will contact you within 24 hours after you have placed your order to arrange a pick-up time.
Orders not collected after 2nd pick-up arrangement will have to opt for postage.

 

 

RETURNS

Due to the handmade and small nature of our brand, we hope for your understanding that we do not accept refunds, returns nor exchanges. Exchanges of defective goods are subject to acceptance. 
If you have any queries, please drop us a note below and we will be happy to assist!